FAQ
cbaje FAQ — Your Questions Answered
All the questions that come up when using cbaje — about customer support, account security, playing on mobile, and deposits — are covered here in one place. Find your question in the sections below, or reach us directly on live chat. You can also find separate information about cbaje VIP membership and responsible gaming on our site.
Table of Contents
What do you have a question about?
Help Centre
Customer Support
Yes, cbaje's customer support team is active every day of the week, 24 hours a day. Service is never paused on public holidays either. If you connect to live chat at any time of night, a trained agent will respond promptly. Even during high-traffic periods like cricket tournaments or the BPL season, the quality of service stays the same.
To resolve your issue quickly, have your registered username or email, transaction ID (for deposit or withdrawal issues), a brief description of the problem, and a screenshot if you have one on hand. Providing these details means the support team won't need to ask follow-up questions, and your issue gets resolved faster.
cbaje offers two direct contact options: live chat and email support. Live chat can be started instantly from any page on the site. Email may take a little longer, but it is the better option for detailed complaints or when you need to send documents. Phone support is not available.
cbaje's support team can communicate in both Bengali and English. Full support is provided in Bengali with Bangladeshi users in mind. English queries are answered with equal proficiency. Language will not be a barrier.
Start by raising any complaint through live chat — most issues are resolved there. If not, send an email with a description of the problem and any relevant screenshots. Including your username and a brief description of the issue in the email subject line speeds up processing. Full details on the complaints process can be found in the cbaje terms and conditions.
Under normal conditions, connecting on live chat takes very little time. During major cricket tournaments or BPL match days, higher traffic may cause a slight wait. In that case, sending an email means the next available agent will reply as soon as they are free. cbaje is committed to maintaining service quality at all times.
Account Security
Security and Privacy
The most reliable way to spot a fake site is to check the URL — look at the address bar in your browser and verify the spelling of cbaje's correct domain. Fake sites often change one or two characters. Also be suspicious if a site offers unusually large bonuses or shows a balance without you being logged in. If you are unsure, ask directly on live chat.
A strong password should have at least 12 characters, including uppercase and lowercase letters, numbers, and special symbols. Avoid using your name, date of birth, or simple sequences like "123456". Do not use your cbaje password on any other site, and change it regularly.
Never. No cbaje staff member will ever ask for your OTP, bKash/Nagad/Rocket PIN, or bank password. If anyone asks for this information, it is a fraudulent attempt. Use your OTP only to confirm your own login or transactions. If someone asks for it, report it to live chat immediately.
Yes. cbaje uses SSL technology, which encrypts all data exchanged between your browser and the server. Personal information, payment data, and login credentials are all protected. Reading the privacy policy will give you full details on how data is collected and stored.
If you suspect it, change your password immediately and report it to cbaje's live chat. If possible, also change the PIN on the bKash or Nagad number linked to your account. The support team will review your account promptly and, if necessary, temporarily lock it to keep it secure.
Under cbaje's rules, each account is for the sole use of the registered person. Sharing account details or allowing someone else to use your account is prohibited and may result in the account being closed. If a family member or friend wants to play, ask them to register their own account. Remember, all activity is for ages 21 and above.
Easy on Your Phone
Playing on Mobile
If the connection drops, cbaje's system automatically saves the last state. Once you reconnect, it is possible to recover the game from where it left off. However, for a spin or round that was in progress at the moment of disconnection, the game provider's own rules may apply. Playing on a good Wi-Fi or stable data connection is the safest option.
Yes. The cbaje website is fully optimized for mobile browsers. Whether you're on Android or iOS, all games — including slots, live casino, cricket betting, and Tongits Go — are fully available from Chrome, Safari, or any other modern browser on your smartphone. No separate software installation is needed.
On Android, open cbaje in Chrome → tap the three-dot menu on the right → select "Add to Home Screen" → enter a name and tap "Add". On iPhone, open cbaje in Safari → tap the Share button (the box icon at the bottom) → "Add to Home Screen" → "Add". After that, you can open cbaje directly from your home screen, just like an app.
cbaje runs on modern Android and iOS devices. On very old operating systems (below Android 7 or below iOS 13), some games may not load correctly. Keeping your browser updated to the latest version gives you the best experience. cbaje also works fully on tablets.
Both the cbaje Android APK and iOS versions are available, and they must be obtained through official channels. You can find detailed information about the cbaje App on that dedicated page. Avoid downloading from third-party sites — it carries security risks.
Payments & Balance
Questions about Deposits
The minimum deposit at cbaje is ৳200 — this is the same across all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start from ৳200. There is an opportunity to get a 100% bonus on your first deposit, up to ৳5,000.
After logging in to cbaje, go to the Cashier or Deposit section and select bKash. Send the payment from bKash to the number shown and save your transaction ID. If the details are correct, the deposit will be credited to your account within a few minutes. The minimum amount is ৳200.
cbaje currently supports deposits through five methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can send from major banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit for each method is ৳200.
First, check your bKash/Nagad message or bank statement to confirm the transaction went through. If it did, contact cbaje's live chat with the transaction ID. Balances are usually credited automatically; occasionally a slight delay can occur due to network lag. The support team will verify and resolve it quickly.
To deposit via Nagad, log in to your cbaje account and select Nagad from the deposit page. Send the payment from Nagad to the number shown and enter the transaction ID you receive in the designated field. The minimum amount is ৳200. Never share your Nagad PIN with anyone when making a payment.
Withdrawal requests at cbaje are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are available through bKash, Nagad, Rocket, Upay, and bank transfer. Having your account identity verified will speed up the process.
Direct Support
If you can't find an answer, we're here
For questions not covered on this FAQ page, contact the cbaje support team directly — any time, day or night.
Live Chat
Start an instant chat from any page on the site. Support is available in Bengali and English, 7 days a week, 24 hours a day. For urgent deposit, withdrawal, or account issues, live chat is the fastest option.
Email Support
Use email to send detailed complaints, documents, or screenshots. The cbaje support email address is: [email protected] — replies are provided in both Bengali and English.